Refund & Cancellation Policy

Paid plans (Creator, Pro and Business) are billed monthly in advance through Stripe and include a set number of video generations per billing period. The Free plan has no charge.

You can cancel at any time from Settings → Manage Subscription, which opens the secure Stripe customer portal.

Your paid plan and remaining credits stay active until the end of the current billing period. After that, your account moves to the Free plan. Your stories, characters and series remain in your account.

Unless canceled, your subscription renews automatically at the end of each billing period and your card is charged the then-current plan price. Credits reset at each renewal. If a payment fails, you will be asked to update your payment method.

Canceling a subscription stops future renewals; it does not automatically mean an immediate refund for the current period. Payments already made are generally non-refundable, except where required by applicable law or where we decide otherwise at our discretion (for example duplicate charges or billing errors).

Failed video generations do not cost credits: the reserved credit is restored automatically.

If you are a consumer, you may have mandatory rights (such as a withdrawal right) under the law of your country. Where applicable, these rights take precedence over this policy.

Contact [SUPPORT EMAIL] with your account email and the charge date. See also Contact & Support.